Terms of service

Terms & Conditions

OVERVIEW

This website is operated by Truuly Wellness labs under the brand name BIIJA. Throughout the site, the terms “we”, “us”, and “our” refer to BIIJA (Truuly Wellness labs). BIIJA offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any services.

Any new features, products, or tools added to the current store shall also be subject to these Terms. You can review the most current version of the Terms at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates to our website. It is your responsibility to check this page periodically for changes.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence, or that you are of legal age and have given consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright and consumer protection laws). You must not transmit any worms, viruses, or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

 

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

 

You understand that your content (not including payment card information) may be transferred unencrypted across various networks to conform and adapt to technical requirements. Payment information is always encrypted during transfer over networks via secure, authorized payment gateways.

 

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, products, or brand assets of BIIJA without express written permission from Truuly Wellness labs.

SECTION 3 – AYURVEDIC & SKINCARE PRODUCT DISCLAIMER

All BIIJA products are formulated using Ayurvedic principles, botanicals, and natural ingredients for personal cosmetic and wellness care.

Disclaimer Category Policy Details
Not Medical Advice Product claims, descriptions, and informational content on this site are for wellness and cosmetic purposes only. They are not intended to diagnose, treat, cure, or prevent any medical condition or chronic disease.
Mandatory Patch Test Because our formulations contain potent herbs and natural extracts, individual skin and scalp reactions may occur. We strongly advise performing a 24-hour patch test before full use. If irritation or allergic reaction occurs, discontinue use immediately.
Natural Variations Due to the natural sourcing of botanical ingredients, slight variations in product color, texture, aroma, or batch consistency may occur. These variations do not indicate a compromise in product efficacy or shelf life.

SECTION 4 – ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

While we strive for accuracy, we are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon as the sole basis for decisions without consulting professional advice (including dermatologists or healthcare providers where relevant). Any reliance on the material on this site is at your own risk.

SECTION 5 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without prior notice. We reserve the right at any time to modify or discontinue any product, promotion, or service (or any part or content thereof) without notice. We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service.

SECTION 6 – PRODUCTS AND PURCHASES

Certain products may be available exclusively online through the website. These products may have limited quantities and are subject to return or replacement strictly according to our Refund & Replacement Policy.

We make every effort to display the colors, packaging, and descriptions of our products as accurately as possible. We cannot guarantee that your device’s display of any color will be completely accurate.

We reserve the right to:

  1. Limit sales of our products or Services to any person, geographic region, or jurisdiction.

  2. Limit the quantities of any products or services offered.

  3. Discontinue any product at any time.

  4. Bar orders that, in our sole judgment, appear to be placed by unauthorized resellers, commercial distributors, or dealers.

SECTION 7 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

You agree to provide current, complete, and accurate purchase, shipping, and billing information for all orders placed with BIIJA. You agree to promptly update your contact information, including your email address and mobile number, so that we can fulfill orders and communicate delivery statuses.

In the event that an order is modified, delayed, or canceled, we may notify you via the email address or phone number provided at checkout.

SECTION 8 – THIRD-PARTY SERVICES AND TOOLS

We may provide you with access to third-party tools, payment processors, and logistics trackers over which we neither monitor nor have control. You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, endorsements, or liability. Any use of optional tools offered through the site is entirely at your own discretion.

SECTION 9 – USER REVIEWS, COMMENTS, AND SUBMISSIONS

If you send reviews, customer feedback, testimonials, creative suggestions, or other submissions (collectively, “Comments”), you grant Truuly Wellness labs (BIIJA) the unrestricted right to edit, publish, display, distribute, and use your comments across our website, marketing, and social media channels without obligation to pay compensation or maintain confidentiality.

You agree that your comments will not violate any third-party rights, nor contain unlawful, abusive, or defamatory material.

SECTION 10 – PERSONAL INFORMATION & PRIVACY

Your submission of personal information through the store is governed by our Privacy Policy, which details how Truuly Wellness labs collects, uses, and protects your data.

SECTION 11 – PROHIBITED USES

In addition to other prohibitions set forth in these Terms, you are prohibited from using the site or its content:

  • For any unlawful purpose or to solicit others to perform unlawful acts.

  • To violate any central, state, or local laws and regulations.

  • To infringe upon or violate our intellectual property rights (trademarks, formulations, branding) or the rights of others.

  • To upload or transmit viruses, scrapers, malware, or malicious code.

  • To submit false, fraudulent, or misleading customer information.

  • To interfere with or circumvent the security features of the website or payment gateways.

Violation of these provisions will result in immediate termination of service and potential legal action.

SECTION 12 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

Truuly Wellness labs and BIIJA do not guarantee that your use of our service will be uninterrupted, error-free, or entirely secure.

To the fullest extent permitted by law, our products and services are provided “as is” and “as available” without express or implied warranties of any kind. In no case shall Truuly Wellness labs, its founders, directors, employees, affiliates, suppliers, or partners be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, or consequential damages resulting from:

  • The use or misuse of our products.

  • Neglect of patch testing or adverse individual skin/hair reactions.

  • Unscheduled website downtimes or payment gateway errors.

SECTION 13 – INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Truuly Wellness labs (BIIJA), its partners, officers, employees, suppliers, and contractors from any claim or demand, including reasonable legal fees, arising out of your breach of these Terms or your violation of applicable laws or third-party rights.

SECTION 14 – SEVERABILITY

In the event that any provision of these Terms is determined to be unlawful, void, or unenforceable, such provision shall be enforced to the fullest extent permitted by applicable law, and the remainder of these Terms shall remain fully valid and binding.

SECTION 15 – GOVERNING LAW & JURISDICTION

These Terms of Service and any separate agreements whereby we provide you products or services shall be governed by and construed in accordance with the laws of India. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the competent courts in India.

SECTION 16 – PAYMENT METHODS

Payments for products ordered on BIIJA may be completed using:

  • Online Payment Gateways (Razorpay, Gokwik, or authorized equivalents)

  • UPI, Net Banking, and Mobile Wallets

  • Credit Cards and Debit Cards (Visa, MasterCard, RuPay, etc.)

  • Cash on Delivery (COD) – where serviceable by our courier partners

SECTION 17 – CONTACT INFORMATION & GRIEVANCE OFFICER

For questions regarding these Terms & Conditions, product concerns, or customer support, please reach out to us at hello@biija.com